Faq's
How can I contact Andaaz Online Limited?
How do I find out about style, fit or fabric of a specific item?
Do I receive confirmation once I have placed an order?
What happens if an Item I have ordered is out of stock?
After booking the order, within how many I can make the payment?
How do I pay if my card is not registered in UK and is non UK card?
What are your delivery charges?
Do you offer free postage service?
How long does it take to deliver?
What happens if I am out when you deliver?
What if I don't receive my parcel?
How to return an item I ordered?
When do I get a refund once I have returned an Item?
I have forgotten my password to access My Account, how do I request a new password?
How do I change password to access My Account?
I have changed my email address how can I update my details to my new email address?
How do I care for my Garments?
What if I receive my order and the package has been tampered with or is open?
What should I do if my credit/debit card has been refused when placing an order?
How do I care for my Garments?
A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading/ sequence may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care. Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and rinsed thoroughly. Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given. It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean.
When do I get a refund once I have returned an Item?
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refunds to be made.Please do not accept any parcel which is either open or looks damaged. Refuse these goods and contact us on 0121-0108334. Please note that we are not liable for any parcels you have accepted which are damaged
What are your delivery charges?
We offer various delivery options. For standard delivery (within mainland UK) shipping and handling charge is just £5.00, no matter how big the order is. For other delivery options please refer to "Delivery and Postage Information" page in our website.
How do I make payments?
BY CREDIT CARDS: We accept all major credit/ Debit cards through PayPal and Sage Pay.
BY BANK: Payment can be made by directly depositing the money into our HSBC bank account mentioned below:
Company Name: Andaaz Online Ltd.
HSBC A/C No: 41436864
Bank Sort Code: 401143
Bank Name: HSBC BANK PLC
*Deposit the money in our bank account by giving booking reference number to the bankers in any HSBC bank branch. Further please contact us by email or call us to confirm payment, quoting your booking ref. number.
BY POSTAL ORDER: Make a postal order in favor of “Andaaz Online Ltd.”. Please quote your booking ref. number on the reverse side of postal order.* BY WESTERN UNION:Call us at +44-121-0108334/ +44-121-6691000 to book your order. Please quote your booking ref. number* you can make the payment at any Western Union counters:
In the name of: "Mr. Pawan Bansal"
Address: 14/15 Henrietta Street
Birmingham, B19 3QD
United Kingdom
Email us at info@andaazonline.com the Western Union "MCTN number" and quote your booking ref. number to process your order through.
If your credit or debit card was refused while placing an order on our website www.andaazonline.com re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
How can I contact Andaaz Online Limited?
*BY PHONE: From U.K dial 0121-0108334, 0121-6691000 outside U.K dial +44-121-0108334, +44-121-6691000 Our lines are open from 10.00 am to 7.00 pm( Monday to Saturday)
* ONLINE: Log on to www.andaazonline.com
* BY E-MAIL: You can e-mail orders or queries to info@andaazonline.com. To order please mention design number, size, color, quantity, delivery address along with postcode and contact numbers.
* BY POST: Andaaz Online Ltd
14/15 Henrietta Street
Birmingham, B19 3QD
United Kingdom
How do I find out about style, fit or fabric of a specific item?
Every style shown on our website has its own specific page – just click on an image in, say, dresses and you will be taken through to the page for that dress. On that page, the style overview is provided next to the main image. Greater detail on fabric and description is also provided. For more details on size/ fitting please click the SIZE GUIDE tab on the description page of every style.
Do I receive confirmation once I have placed an order?
Simply call us at 0121-0108334, 0121-6691000.
You can call us from Monday to Saturday (10 am to 7 pm). Book your order and we will provide you the order booking reference number. If we do not receive the payment within 5 working days of your order, booking will be canceled.
Do I receive confirmation once I have placed an order?
Once your details are confirmed, we will acknowledge your payment via e-mail for online orders, and for phone orders you will be advised of an order reference number. After dispatching your order we will send you an acknowledgment e-mail with your parcel tracking number.
Do I receive confirmation once I have placed an order?
All items are subject to availability. Generally, if an item is displayed on our website then it is available to order. If any of the item/ items are out of stock/ not available, we will let you know as soon as possible. If it has not been possible to reach you we may send out the remaining order and refund the missing item.
What are your delivery charges?
We must receive the payment within 5 working days of your order booking; otherwise the booking will be canceled.
Do you offer free postage service?
BY CREDIT CARDS: We accept all major credit/ Debit cards through PayPal and Sage Pay.
BY BANK: Payment can be made by directly depositing the money into our HSBC bank account mentioned below:
Company Name: Andaaz Online Ltd.
HSBC A/C No: 41436864
Bank Sort Code: 401143
Bank Name: HSBC BANK PLC
*Deposit the money in our bank account by giving booking reference number to the bankers in any HSBC bank branch. Further please contact us by email or call us to confirm payment, quoting your booking ref. number.
BY POSTAL ORDER: Make a postal order in favor of “Andaaz Online Ltd.”. Please quote your booking ref. number on the reverse side of postal order.*
BY WESTERN UNION:Call us at +44-121-0108334/ +44-121-6691000 to book your order. Please quote your booking ref.
number* you can make the payment at any Western Union counters:
In the name of: "Mr. Pawan Bansal"
Address: 14/15 Henrietta Street
Birmingham, B19 3QD
United Kingdom
Email us at info@andaazonline.com the Western Union "MCTN number" and quote your booking ref. number to process your order through.
If your credit or debit card was refused while placing an order on our website www.andaazonline.com re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
How do I pay if my card is not registered in UK and is non UK card?
We suggest to all our non UK customers to select PAYPAL as the payment option as that is the best payment option for overseas customers. If you don’t want to pay by PAYPAL and if you pay by the UK payment gateway which we are currently using SAGEPAY, than you would have to provide the proof of your address by faxing or sending a scanned copy of the upper part of your credit card statement, these rules are laid down by credit card companies.
What happens if I am out when you deliver?
We offer various delivery options. For standard delivery (within mainland UK) shipping and handling charge is just £5.00, no matter how big the order is. For other delivery options please refer to "Delivery and Postage Information" page in our website.
What if I don't receive my parcel?
Yes, we offer free postage on purchase over £ 70 in a single Invoice. This offer is valid for delivery within mainland UK
Do you offer free postage service?
Our aim is to dispatch the goods within 48 hours of receiving the order but please allow 5 to 7 working days for delivery.
What happens if I am out when you deliver?
The delivery person will leave a card explaining where the parcel is and what to do next. The goods will either be returned to the depot or your local Post Office. Should they be re-directed to your local Post Office the named consignee will have to collect the parcel in person with suitable ID confirming their name and address like Driving License, utility bill etc. If you do not collect your goods the parcel will be returned to us, which may take up to 2/3 weeks. The delivery charge is non refundable and a further delivery request will incur fresh delivery charges. Our couriers may also leave parcels with neighbors in cases where customers are not at home.
What if I don't receive my parcel?
If you do not receive your goods within 5 working days you should call us at 0121-0108334. May be the item you ordered is missing and our dispatch department have not been able to contact you therefore causing a delay in dispatch. If your card is not registered to your billing address may also cause a delay. If however our records show that the parcel has been received & signed at your address then a claim must be made to the courier company. They will forward a written form which will need to be filled and returned in order to claim for goods.
How to return an item I ordered?
If an item is unsuitable, you can return it for an exchange/refund. Please return goods within 12 days of receipt, unworn and in good condition. We do not offer a free return service, however we would be happy to exchange the goods for something else of your choice or a different size but postage of £5.00 will be charged. We do not undertake any guarantee of availability of all sizes and colors on exchanges.
What if I receive my order and the package has been tampered with or is open?
Refunds will be processed as quickly as possible (we aim for within 14 days) but customers should allow up to 30 days for a refunds to be made.Please do not accept any parcel which is either open or looks damaged. Refuse these goods and contact us on 0121-0108334. Please note that we are not liable for any parcels you have accepted which are damaged.
I have forgotten my password to access My Account, how do I request a new password?
To request a new password, click on "My Account" and click the link "FORGOTTEN YOUR PASSWORD" enter your e-mail in the box provided and an email will be sent with your new password, once you have logged on with your new password you can change it to more suitable one.
How do I change password to access My Account?
If you remember your password, login in your account click on "change password" enter a new password.
I have changed my email address how can I update my details to my new email address?
To change your email address, log in with your existing email, click on MY PROFILE and change your email address and click "SUBMIT".
What should I do if my credit/debit card has been refused when placing an order?
If your credit or debit card was refused while placing an order on our website www.andaazonline.com re-submit your order using a different card. For details on why your card was refused, please contact your card issuer
